NORD DRIVESYSTEMS equips its drive components with QR codes

To provide its customers worldwide with quick and easy access to service and sales, NORD
DRIVESYSTEMS equips their products with QR codes. The paper-free alternative saves time and
resources. Furthermore, this digital service allows for direct contact and competent advice by the
suitable contact person.
“Almost all NORD production plants now pair our drive components with a QR code”, says Jörg Niermann,
Marketing Manager. “Only Brazil is still on its way. With this, all important information is immediately and
digitally available.” By using the QR codes, NORD customers worldwide reach their direct contact persons in
their respective country organisations. The consultants speak their mother tongue and all data on the
particular drive solution is directly displayed on their screen. In case of contact by telephone, the serial
number of the drive component must still be provided.

Saving resources by digital documentation

“By scanning the QR code with their mobile phone, customers enter the “Digital Services” selection menu
and, apart from direct contact to our service department, get further options,” Niermann adds. For example,
with the serial number of their drive components, they can navigate to the drive-specific documentation and
gain access to more life cycle services and information on latest products or firmware. “The paper-free and
correct drive identification and documentation saves resources. Upon customer request or for your ATEX
products, we will of course continue to send the documents.”

Direct access to individual spare parts lists

The digital service furthermore provides the customer with a list of potential spare parts for their individual
drive solution. They cannot only contact their responsible technical support or sales department but also gain
direct access to the myNORD customer portal. The drive component’s serial number will always be pre-set
and all further actions are linked to it. The parameter data is stored via the NORDCON APP with NORDAC
ACCESS BT.
For the future, the company plans to further expand the digital service and to inform on updates, for example
for its frequency inverters.

Meta title: NORD equips its products with QR codes
Meta description: Using the QR codes on the drives, NORD customers gain quicker access to service,
support and sales.